Transparency and Speed: our Shipping Policy 🚚

Customer trust also depends on punctuality. At TimeLove, we are committed to processing every order with the highest priority.

Thanks to our partnership with the best express couriers, we guarantee delivery within 3-4 working days throughout Italy.

What you can expect from us:

• Fast processing: Your order is prepared within 24 business hours.

• Constant notifications: You will receive an email when the package departs and an update from the courier on the day of delivery.

• Dedicated support: Our customer care is always available for any questions regarding your shipment.
  
  

Failed Delivery and Unclaimed Packages
The customer is responsible for monitoring the status of the shipment using the tracking link provided via email. In the event that the courier is unable to deliver the package due to the recipient's absence or an incorrect/incomplete address, the shipment may be held at a local pickup point (e.g., DHL ServicePoint).

The customer is required to collect the package within the timeframe specified by the courier. If the package is not collected within this period and is returned to the sender (TimeLove), the order will be canceled and refunded.

Important note: In this specific case of non-collection, the actual return shipping costs charged by the courier—amounting to a fixed fee of €20.00 (twenty euros)—will be deducted from the total refund.

Your satisfaction travels fast.